ratingsRadar

Collating feedback from customers is key to running your business.
Our consoles collect feedback for you.
The console is usually placed at the sales counter, but can be placed anywhere. Every time a customer provides feedback it is stored in your account. This allows instant analysis or alert to you or your staff.
The console allows you to ask pertinent questions about the service/product the customer received. Consoles are configurable to your needs and allow you to collate data about various service levels and experiences customers have received.
This allows you to compare performance and issues across branches and spread best practice and consistency across your business.

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We provide a myriad of reports that help you anaylse your business performance. From monthly, quarterly to yearly and by branch, region and sector. All at a touch of a button.

When a branch starts to fall short of service levels, you ideally want to know before it happens and before it is too late. Our system can be set to alert you at a threshold of your liking. So if customers state the service is for example slow, you may wish to be alerted if more than 15% of customers state this. Our system can be configured to automatically to email you on such an event. Setting up thresholds allows you to keep your business ticking along nicely knowing standards are being met.

We offer different styles of console depending on the size, look and feel of your branches. You can also source your own and run our system on it.

Our technology is web based. We provide you with a web login where you can see your customer insights and feedback. You can access the insights using your phone, pc, laptop or tablet. Alerts are emailed to you as soon as they occur.

Q: What do I need to run your system?
All you need is wifi access, if this is not available we do have 4g options.

Q: Mystery shoppers can provide feedback - what's the difference using your system?
Mystery shoppers are an expensive and infrequent way of collating data. Our system is realtime and is working 24/7. Data is automatically collated into useful graphs and trends to help you manage your business.

Q: Can I use the service whilst abroad?
Yes, from anywhere.

Q: Do you provide telephone support?
Yes, please call us if you need assistance.

Q: Is ratingsRadar easy to set up?
Yes, we take care of everything.

Q: Do I get any after sales support?
Of course you do. We strive to provide all our customers with an excellent level of customer service before and after the sale. So no matter how big or small your query, we will be more than happy to assist you and make sure that you get the most out of ratingsRadar.

Q: How many branches can it support?
Unlimited.

Q: Is ratingsRadar easy to use?
Yes, if you can use email or word, you can use ratingsRadar.

Q: Do you need an internet connection?
You will need an internet connection to access insights.

Q: Does ratingsRadar use Wi-Fi?
Yes it uses standard Wi-Fi.

Q: Do I need to buy hardware/consoles?
No we provide everything you need, all you need is an internet connection.

Q: Who can get alerts when services levels drop?
Here you have an option, you can choose any number of staff members.

If you have any further questions, please do not hesitate to contact a member of our friendly support team support@ratingsRadar.com (9am-5pm BST, Mon-Fri).

If you conduct a survey anonymously - without referring to personal data - GDPR does not apply. Most of Ratings Radar surveys are anonymous. Therefore GDPR does not apply. If you do decide to capture person information such as name, email addresses, age, etc then we will guide you through GDPR processes. Please call for further information.

We are a world class team of professionals. We spotted the lack of technology for customer feedback, this has led to the creation of ratingsRadar. We aim to help you strive and satisfy customers.

support@ratingsradar.com
Colourworks Building,
Westbridge,
Leicester
LE3 5LW

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